Office Policies

We would like to thank you for choosing Alternative Psychiatry as your mental health provider. Alternative Psychiatry is dedicated to providing you with the highest quality, cost effective mental health care. As one of our patients, we would like to keep you informed of our current office and financial policies. Please read the following office policies to ensure your best experience. 

Insurance

Alternative Psychiatry currently accepts BCBS (Florida Blue) and Cigna. For in-network services, kindly contact us for insurance verification prior to booking an appointment. Copays and deductibles for office visits are determined by insurance plans. We accept all major credit cards through our secure payment portal. Payment for all services and appointments is due, and must be paid in full, at time of scheduling.

Some health plans may provide reimbursement for qualified mental health services paid for out of pocket known as out-of-network reimbursement. Alternative Psychiatry will happily provide documentation for you to submit to your health carrier for reimbursement consideration.

Prescription Renewal / Refill Policy

Prescriptions are sent electronically directly to your pharmacy at the time of your appointment with sufficient quantities and refills, if necessary, to last you until your next appointment. If, by chance, you run out of medication before your next appointment, please email your request to our office

We WILL NOT refill your medications if you have not seen your clinician for more than 90 days. We will request that you schedule an appointment at least once every three months in order to continue receiving prescriptions for your psychiatric medications. Online controlled substance medications require the patient to visit with their provider monthy, per Florida law.

Refill requests called or emailed in after 3:00 PM may not be sent to the pharmacy until the following business day.

Patients who are prescribed Controlled Schedule II, III, IV, and V, medications are asked to use the same pharmacy each time for refills.

Patients who are prescribed Controlled Schedule II, III, IV, and V, medications are required to sign a Controlled Substance Contract with Alternative Psychiatry.

Controlled Substance prescriptions will only be prescribed a 30-day supply. We DO NOT send 90-day/3-month supplies for Controlled Substance Medications to either local or mail-order pharmacies.

Payments

**All new Alternative Psychiatry patients will be required to have Initial Psychiatric Evaluation**

It is the policy of Alternative Psychiatry that payment is due at the time of scheduling. Please contact our Administrative Office with any questions about payment or scheduling. We can supply a walk-out bill for patient submission to their insurance company upon request.

Cancellations

Your appointment represents valuable time for both you and your clinician. If you are unable to keep your scheduled appointment, please contact our office to reschedule your appointment or send a message through the patient portal. This allows us to provide that time slot to another patient. We request that you notify us at least 5 business days in advance of a cancellation or need for change. Cancellations must be received in writing by email . If you fail to give the necessary notice, no refund will be made. No refunds are given for missed appointments.

Refunds

Patients who request an appointment cancellation and provide at least 5 business days notice may be eligible for a full refund. Patient “no-shows” and follow up appointments cancelled within 5 business days of the scheduled start time will be billed a $100 fee. Patients who cancel their initial evaluation within 5 business days of the scheduled start time will be charged a $100 fee. Please all two weeks for the processing of all refunds.