Office Policies

We would like to thank you for choosing Alternative Psychiatry as your mental health provider. Alternative Psychiatry is dedicated to providing you with the highest quality, cost effective mental health care. As one of our patients, we would like to keep you informed of our current office and financial policies. Please read the following office policies to ensure your best experience. 

Insurance

Alternative Psychiatry currently accepts BCBS (Florida Blue), United Health, and Cigna. For in-network services, kindly contact us for insurance verification prior to booking an appointment. Copays and deductibles for office visits are determined by insurance plans. We accept all major credit cards through our secure payment portal. Payment for all services and appointments is due, and must be paid in full, at the time of your visit.

Some health plans may provide reimbursement for qualified mental health services paid for out of pocket known as out-of-network reimbursement. Alternative Psychiatry will happily provide documentation for you to submit to your health carrier for reimbursement consideration.

Prescription Renewal / Refill Policy

Prescriptions are sent electronically directly to your pharmacy at the time of your appointment with sufficient quantities and refills, if necessary, to last you until your next appointment. If, by chance, you run out of medication before your next appointment, please email your request to our office

We WILL NOT refill your medications if you have not seen your clinician for more than 90 days. We will request that you schedule an appointment at least once every three months in order to continue receiving prescriptions for your psychiatric medications. Online controlled substance medications require the patient to visit with their provider monthy, per Florida law.

Refill requests called or emailed in after 3:00 PM may not be sent to the pharmacy until the following business day.

Patients who are prescribed Controlled Schedule II, III, IV, and V, medications are asked to use the same pharmacy each time for refills.

Patients who are prescribed Controlled Schedule II, III, IV, and V, medications are required to sign a Controlled Substance Contract with Alternative Psychiatry.

Controlled Substance prescriptions will only be prescribed a 30-day supply. We DO NOT send 90-day/3-month supplies for Controlled Substance Medications to either local or mail-order pharmacies.

Payments

**All new Alternative Psychiatry patients will be required to have Initial Psychiatric Evaluation**

It is the policy of Alternative Psychiatry that payment is due at the time of your visit. Please contact our Administrative Office with any questions about payment or scheduling. We can supply a walk-out bill for patient submission to their insurance company upon request.

Cancellations

Your appointment represents valuable time for both you and your physician. If you are unable to keep your scheduled appointment, please contact our office to reschedule your appointment or send a message through the patient portal. This allows us to provide that time slot to another patient. We request that you notify us at least 24 hours in advance of a cancellation or need for change. Cancellations must be received in writing by email . If you fail to give the necessary notice, you will be charged for the cost of the visit.

No-Shows

Patient “no-shows” and follow up appointments cancelled within 24 hours of the scheduled start time will be billed the cost of the visit. Patients who cancel their initial evaluation within 24 hours of the scheduled start time will be charged a $245.00 fee (the cost of the visit). 

Forms, Letters, Telephone Calls, & Emails

Patients will be billed for a physician’s time spent filling out forms and dictation of letters. We bill in 15 minute increments for such paperwork for $25.00 per 15 minutes, rounded-up; minimum charge is $25.00 per form, document or letter.

We allow up to three telephone calls per month between you and your physician. We will bill for excessive telephone calls above this limit at the same 15-minute rate.

It is often difficult for our clinical staff to immediately respond to telephone calls. If your situation is urgent, please notify our Office Administrator at the time of your call and we will do our best to facilitate a timely response.

We DO NOT do Workers Comp Evaluations of any kind.

We DO NOT do Disability Evaluations of any kind.

Termination of Care

Either party can terminate the physician/patient relationship for any reason s/he deems appropriate. Reasons that could lead to termination of care include, but are not limited to:

  • Providing misleading or untruthful information

  • Not following the agreed treatment plan

  • Using medication outside of the prescribed directions resulting in requests for early refills

  • Excessive, unwarranted telephone calls and/or emails

  • Failure to keep scheduled appointments

  • Failure to comply with financial policies

  • Aggressive, abusive or inappropriate behavior

  • Breech of the controlled substance contract

Emergencies

If you are actively suicidal, then Alternative Psychiatry is NOT the place to start. You need immediate and intensive care from a local provider who can monitor you closely. For that reason, IF YOU FEEL SUICIDAL, OR ARE EXPERIENCING ANY OTHER KIND OF MEDICAL EMERGENCY, THEN PLEASE CALL 9-1-1 OR GO TO YOU NEAREST EMERGENCY DEPARTMENT FOR IMMEDIATE EVALUATION AND TREATMENT. Alternative Psychiatry is not setup for walk-in emergencies.

If you feel that you have a high priority issue and need to speak to your treating physician, please call during office hours and talk directly with one of our staff. Do NOT leave emergency messages on the office voice mail, as these messages may not be answered until the end of the workday or next business day.

Release of Clinical Information

Information cannot be released without express, written consent except under the following circumstances which may be required by law or as part of mandatory reporting to the State of Florida:

If there is imminent danger of self-neglect or self-harm or imminent danger to another individual.

  • If there is suspicion of child abuse or neglect.
  • If there is suspicion of elder abuse or neglect.
  • If there is suspicion of abuse or neglect of disabled individual.
  • If there is a suspicion of an inappropriate sexual relationship with a healthcare provider.
  • If legal action is brought involving mental health damages.
  • If there is a court order signed by a judge.
  • If evaluation or treatment is provided with forensic/legal or Workers Compensation involvement, where the client is another individual or agency, with whom information may be shared without your consent.

Special Disclaimer

The diagnosis and treatment of psychiatric disorders requires a physician or qualified mental health professional. The information provided through this web site is intended for informational purposes only. None of the information on this web site is a substitute for a diagnosis for mental illness by a physician or qualified mental health professional.

Alternative Psychiatry and its staff shall have no liability for claims by, or damages of any kind whatsoever to, a user of this web site or any other person for a decision or action taken in reliance on the information contained on this web site. Such damages include, without limitation, direct, indirect, special, incidental, or consequential damages.